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Designing for Gestures - Lessons From Print


As a digital and web designer, most of my work has traditionally lived on a screen. Sure, I believe in the power of hand-sketching concepts and paper prototyping, but after a certain point in a project my focus moves to, and stays with, the...
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Research Question Mindmap Experiment


My project team is in the beginning stages of running some in-home research interviews right now, so Iíve been preparing the questions we want to ask and the activities we might want to try. I brainstormed, wrote lots of ideas down on stickies,...
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Gilbert and Sullivan present: The High-Tech Produc


Iíve always liked the Major Generalís song from The Pirates of Penzance. Hereís how Gilbert and Sullivan *may* have described high-tech Product Managers. I am the very model of a high-tech product manager, Iíve information customer, partner and...
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Do I stay or do I go? - when to change your CRM re


One interesting question that came up this week was Ďwhen is it right to change my CRM reseller?í To position this a bit, a lot of CRM packages, Microsoft CRM being a good example, are sold through resellers and implementation partners rather than...
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Two new improvements to Google results pages


Today we're rolling out two new improvements to Google search. The first offers an expanded list of useful related searches and the second is the addition of longer search result descriptions -- both of which help guide users more effectively to the...
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Process Maps Get a Makeover


We decided to revamp the popular Sales and Marketing Process Map with all-new Google AdWords goodness.† We've also added some expanded graphics that describe how organizations are effectively using Google AdWords as a lead generation vehicle....
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